pc_mesonism

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Fingerprint sensor does not work

Sympton: Fingerprint sensor does not work and it requires another authentication methods such as PIN or account password. It fails to log in.

Solution: Need to stop Windows Biometric Service and it could have dependency with HP SimplePass service. Solution:

  1. Uninstall HP SimplePass software
  2. Stop Windows Biometric Service in services.msc
  3. Delete all fingerprint data in %WINDIR%\system32\WinBioDatabase. Number of fingerprint data is as many as you had registered.


  • pc_mesonism.1508317370
  • Last modified: 2017/10/18 09:02
  • by Jรบne Park