Install additional software

+Work logs

  • Windows 10 1809 Update — Updated on 2018/12/16 10:27
  • Windows 10 1803 Update — Updated on 2018/05/05 20:13
  • Windows 10 Fall Creators Update — Updated on 2017/10/18 16:45

Solved Problems

Fingerprint sensor does not work

Symptom: Fingerprint sensor does not work and it requires another authentication methods such as PIN or account password. It fails to log in.

Solution: Need to stop Windows Biometric Service and it could have dependency with HP SimplePass service.

  1. Uninstall HP SimplePass software
  2. Stop Windows Biometric Service in services.msc
  3. Delete all fingerprint data in %WINDIR%\system32\WinBioDatabase. Number of fingerprint data is as many as you had registered.

Known Problems


  • pc_mesonism
  • Last modified: 2018/12/16 10:28
  • by Júne Park